Customer help
Everything below is our published policy. If our chat assistant tells you something different from this page, this page is correct.
Getting your order to you
Standard shipping is free on all orders over 75 GBP. Orders under 75 GBP are charged a flat 4.95 GBP for shipping. Standard shipping takes 3 to 5 business days. Express shipping is 9.95 GBP and arrives the next business day if ordered before 2pm. We ship to the United Kingdom and the European Union only. We do not ship to the United States.
Sending something back
You may return any unworn item within 30 days for a full refund. Returns are free and we email you a prepaid label. Sale items may be returned within 14 days rather than 30. Refunds are processed within 5 business days of us receiving the item.
If something breaks
Every product carries a 2 year warranty against manufacturing defects. The warranty covers stitching, hardware and material failure under normal use. It does not cover accidental damage or ordinary wear. A warranty claim requires the original order number.
How to pay
We accept Visa, Mastercard, American Express and PayPal. We do not accept Klarna, Afterpay or any other buy now pay later service. We do not accept cheques or bank transfer. Payment is taken when the order is placed, not later.
Changing your mind early
An order can be cancelled free of charge within 2 hours of being placed, by replying to your order confirmation email. After 2 hours the order has entered picking and can no longer be cancelled.
What you are charged
Prices include VAT. If an item you bought goes on sale within 14 days of your order, we credit the difference on request. We do not price match other retailers.
When we are open
Our opening hours for support are Monday to Friday, 9am to 5pm GMT. We are closed at weekends and on UK bank holidays. Messages sent outside these hours are answered the next working day.
Reaching us
You can contact our support team by email at support@harbourandpine.example. We reply to every message within 1 business day. We do not offer phone support.
What we do with your details
Our privacy policy is short. We never sell your data to third parties. Personal data from an order is retained for 24 months and then deleted. You can ask us to delete your personal information at any time.
The legal bit
These terms and conditions are governed by the laws of England and Wales. Nothing in these terms affects your statutory rights. We may update these terms and will post the date of the last change.